1. Acceptance of Terms

By using the website, you agree to comply with these terms.

Nemesis Limited may modify terms at any time without prior notice.

You are at least 18 years old and legally capable of entering into binding contracts;

The information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading; and

You are fully aware of our Terms.

2. Intellectual Property

All content (text, graphics, logos, etc.) is owned by Nemesis Limited and protected by Mauritian/international laws.

Limited use (viewing, printing, downloading) is allowed only for:

• Non-commercial purposes.
• Information purposes only (no incorporation into other works/websites).
• Reproductions must include the copyright notice.

No framing/linking to the site without written permission.

3. Third-Party Links

The site may contain external links; Nemesis Limited is not responsible for their content, accuracy, or availability.

4. Disclaimer of Liability

The website is provided "as is"—no warranties on accuracy, completeness, or reliability.

No guarantee that the site is error-free, virus-free, or always available.

No liability for:

• Direct/indirect damages (e.g., lost profits, data loss).
• Unauthorized third-party modifications to site content.
• Future projections (actual results may differ).

5. Professional Advice

Information on the site may be incomplete/outdated.

Consult Nemesis Limited or professional advisors before relying on site content.

6. Email Communications

Emails from Nemesis Limited are confidential; unauthorized use/disclosure is prohibited.

Views in emails do not necessarily reflect company policy.

7. Violations & Modifications

Breaching terms may result in legal action.

Failure to enforce a term ≠ waiver of rights.

Nemesis Limited may modify terms at any time; continued use = acceptance.

8. Privacy & Data Control

Users can opt out of marketing communications.

Personal data won’t be sold/distributed without consent (unless required by law).

Users may request corrections to their data.

9. Governing Law

Terms are governed by Mauritian law.

1. Order Acceptance

All orders submitted constitute an offer to purchase, subject to Nemesis Limited's acceptance based on:

Product availability (current stock levels)

Accuracy of order details and pricing information

Successful verification of payment or hire purchase approval

Stock Availability & Refunds

Out-of-Stock Items:

• Immediate notification via email and/or phone within 24 hours of order placement
• Full refund processed within 3-5 business days to original payment method
• Alternative product suggestions may be offered (at customer's discretion)

 Nemesis Limited reserves the right to reject or cancel any order prior to shipment

Special Order Items:

• In these Terms, "Special Order" means any Goods that are not held in stock by us (a non-stock item) and are therefore ordered specifically as per your request.
• Clearly marked as "Special Order" on product page
• Non-refundable after order placement

2. Delivery Protocol

ID Verification Required:

Customer must present original identification document (National ID or Passport) to delivery staff before accepting goods

Failure to provide valid ID may result in delivery refusal

Nemesis Limited reserves the right to record ID details for fraud prevention

Customer Inspection Obligations:

Verify correct items, undamaged condition, and complete order at delivery

Post-Delivery Policy:

No refunds/exchanges after acceptance

No installation services provided

Not liable for:

• Breakages/nonconformity post-delivery
• Unreported incorrect orders
• Installation issues

3. Payment Methods

Accepted payment options include:

• Credit/debit cards
• Maucas
• Hire purchase (subject to approval)
• Cash on Delivery / Upon Collection

4. Hire Purchase Terms

Approval Process: Requires separate credit vetting by CIM Finance (~24 hours processing).

Pricing Variations:

Total cost varies based on installment plan selected.

Minimum 10% deposit applies to certain products.

Service Fee:

A service fee of up to 6.5% of retail price may apply.

Customer Authorization: By applying, you agree:

To provide KYC documents (ID, pay slip, proof of address, bank statements, etc.).

That Nemesis Limited may share your data with third parties for credit vetting.

To waive legal claims against Nemesis Limited or its partners for processing your application.

5. Pricing & Product Information

Prices, photos, and descriptions are subject to change without notice.

Accessories not included unless explicitly stated in the product listing.

Prices are Guaranteed only upon order acceptance

Prices are VAT Nil but exclude delivery charges

Price adjustments May occur due to supplier changes or currency fluctuations

Technical specifications are approximations unless specifically stated otherwise.

6. User Accounts

Account registration required for purchases.

Nemesis Limited reserves the right to suspend accounts for:

• Violations of these terms
• Fraudulent activity
• Payment disputes

Any electronic and/or computer data or programme(s) (or parts or developments thereof) and/or any programming code(s) including source code(s) and object code(s) (“Software”) may be made available to you via the purchase of certain electronic Goods. In order to benefit from using such Software you may be required to purchase a license through a single payment, multiple payments or subscription payment(s) (“Software Payments”) with the manufacturer or other third parties (“Software Owner”). By ordering such electronic Goods (including any Software) you acknowledge and agree that we have no control over such Software or Software Payments notwithstanding we may collect these Software Payments on behalf of the Software Owner.

By using the Software, you agree to be bound by the Software Owner’s terms and conditions.

We do not create or commission the creation of any Software and cannot be held responsible for the content or for any changes, mistakes, faults, defects, inaccuracies, irregularities or any other problems (“Software Problems”) encountered with any Software data. Any Software Problems will be the Software Owner’s responsibility and should be directed to the Software Owner.

Notwithstanding the provisions, you acknowledge and agree that whilst you may cancel your order for certain Goods and we may refund you for such Goods, we cannot refund you for any Software Payments.

You will be wholly responsible for the use of the Software and any Software Payments incurred or to be incurred and we shall have no liability to you in this regard.

In the event that the Software has been opened/used/activated, you shall not be entitled to any refund for the Software.

Nothing in this clause affects your statutory rights.

Performance goods are supplied for specialist use and usually alter the vehicle from manufacturers’ specification. They can be subject to extreme use when compared to the usual goods that we supply (“Performance Goods”). The life expectancy and durability of Performance Goods can differ to standard goods depending on the item, and therefore you should note that a claim for failure or wear of the Performance Goods shall not be entertained by us. Any warranty claims sought in relation to Performance Goods shall be strictly subject to the manufacturers’ warranty terms for such items. It is also important that you know if an item falls into the category of Performance goods, for example uprated exhausts/suspension/air filters/performance brake parts. If you are unsure it is your responsibility to seek your own advice. We do not provide advice to customers in respect of the suitability of any Goods or Services.

No liability shall be accepted by us where you attempt to modify or install Performance Goods where it is known or ought reasonably to be known by you that the Performance Goods have been incorrectly supplied or otherwise not in accordance with your order. Further, due to the stress that is placed on connected parts to which the Performance Goods are supplied, we strongly recommend that specialist advice is sought prior to purchase to ensure the Performance Goods are satisfactory for your vehicle. It is also recommended that you gain advice from a specialist garage to ensure the item purchased is suitable for your vehicle or planned use.

In the event that you purchase any Performance Goods, you must ensure that you are aware of the following:

Performance Goods and any modifications to your vehicle may render your motor vehicle insurance to be invalid and may also invalidate any vehicle warranty cover you may have. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies;

some Performance Goods are designed solely for track and race use, and it is your responsibility to ensure any alterations made to your vehicle are compliant and in accordance with legal and regulatory requirements in Mauritius or the country in which you use such vehicle;

Performance Goods and any modifications to your vehicle may adjust the emission output of your vehicle, and it is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in Mauritius or the country in which you use such vehicle; and

It is your responsibility to ensure that any Performance Goods applied to vehicles or any modified vehicles on public roads are legal, safe and compliant with Mauritius regulatory requirements for use on public roads.

As Performance Goods are not standard equipment, parts fitted, electrical parts or parts supplied specifically for a performance or modified vehicle cannot be returned unless deemed as faulty under the manufacturers’ warranty. Therefore, Performance Goods are exempt from any warranty from us.

Automobile Spare Parts & Car Care Products – Refund & Return Policy

1. Returns & Eligibility

We accept returns within 24 hours of delivery, depending on the product type.

Spare Parts & Accessories: Must be unused, in original packaging, with no signs of installation or damage.

Proof of purchase (order number/invoice) is required.

2. Non-Returnable Items

Car Care Products (oil, coolant, brake fluid, cleaner, chemicals, etc.) – for safety and hygiene. 

Electrical/electronic components (e.g., sensors, ECUs) 

Special order/custom-fit parts (unless defective).

3. Refunds

Approved refunds will be processed within 5–7 business days to the original payment method.

Restocking fee (if applicable): may incur a 10–15% fee.

Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges & Replacements

We replace items if they are defective, damaged during shipping, or incorrect (our fault).

Contact us within 24 hours of delivery with photos/video proof for fastest resolution.

5. Return Shipping

Customers cover return shipping unless the item was sent incorrectly or arrived damaged.

Use a trackable courier—we’re not responsible for lost return packages.

6. Warranty Claims

Manufacturer warranties apply to eligible parts (check product details).

Contact us for warranty-related returns (proof of purchase required).

7. How to Initiate a Return

Email info@ultimatefleet.net with:

Order number

Product details + reason for return

Photos (if defective/wrong item)

We’ll provide a Return Authorization (RMA) number and instructions.

8. Contact Us

Email: info@ultimatefleet.net

Phone: +230 52591088

Hours: Mon–Fri, 9 AM–5 PM

1. Order Cancellation Window

You may cancel your order within 24 hours of placement (before shipment) for a full refund.

For orders marked "Processing" or "Shipped", cancellations are no longer possible (see returns policy instead).

2. How to Cancel

Before Shipment: Email info@ultimatefleet.net with:

Order number

Product details

Reason for cancellation

We’ll confirm via email if cancellation is successful.

3. Refunds for Cancelled Orders

If cancelled within the 24-hour window, refunds are processed within 3–5 business days to your original payment method.

For delayed refunds, contact your bank/payment provider (processing times vary).

4. Non-Cancellable Orders

Orders already dispatched/shipped cannot be cancelled. You may return the item upon delivery (see Return Policy).

Custom/special-order parts (e.g., made-to-fit components) cannot be cancelled once order begins.

Without prejudice to your statutory rights of cancellation, no order for Goods and/or Services which has been accepted by us may be cancelled by you except with our agreement in writing, subject to you indemnifying us in full against all losses (including loss of profit), costs (including the cost of all labour and materials used and delivery and return costs), damages, charges, expenses, any actions taken, legal and other professional costs incurred by us as a result of such cancellation.

5. Failed/Canceled Payments

If payment fails, your order will be automatically canceled. You’ll need to place a new order.

6. Contact Us

For urgent cancellations, call +230 52591088 during business hours (Mon–Fri, 9 AM–5 PM).

1. Order Processing Time

Orders placed before 12 PM (GMT+4) on business days (Monday-Friday) are processed and shipped the same day.

Orders placed after cutoff time or on weekends/holidays ship the next business day.

Large/bulky items may require 1-2 additional processing days.

2. Shipping Options & Delivery Times

We offer multiple shipping methods (varies by product size/weight):

Shipping Method

Delivery Time

Best For

Standard Shipping

3-7 business days Small parts, accessories, car care products Expedited Shipping

2-3 business days Urgent orders Freight Shipping

5-10 business days Large/heavy items (engines, body parts)

3. Shipping Costs

Calculated at checkout based on: weight, dimensions & destination

Free Local shipping on orders over MUR5000 (excludes heavy/bulky items)

A Local shipping/delivery fee of Rs 250 will apply for orders having a total value less than MUR 5,000. (excludes heavy/bulky items)

Expedited/Freight shipping costs vary - contact us for quotes

4. International Shipping

Available to select countries (contact for details)

Customers responsible for: customs duties, taxes & import fees

Delivery times vary (typically 7-21 business days)

5. Tracking Your Order

All orders receive tracking numbers via email once shipped

Allow 24 hours for tracking to activate after shipment

6. Shipping Restrictions

Certain car care products (aerosols, fluids) have shipping restrictions

Some locations may have delayed deliveries (rural/remote areas)

7. Damaged/Missing Items

Inspect packages immediately upon delivery

Report damages/losses within 24 hours with photos to info@ultimatefleet.net

8. Holiday Shipping Schedule

Extended processing times during major holidays

9. Contact Us

For shipping inquiries:

📧 info@ultimatefleet.shop

📞 +230 52591088

🕒 Mon–Fri, 9 AM–5 PM

Last updated: August 25, 2024

This Privacy Policy describes how Ultimate Fleet (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ultimatefleet.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data
• Geolocation data such as locations determined by an IP address or other technical measures
• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at yuvi1088@hotmail.com or contact us at 35, Ave des colombes , Sodnac , Quatre Bornes , 72256, MU.

Our website does not currently host updated legal or regulatory notices.